Information collected during demos (name, business info, preferences) is used solely to demonstrate our service and follow up with you. Demo data is automatically deleted after 24 hours.
For active customers, we collect and store all information transmitted through our receptionist service, including calls, messages, appointments, and any sensitive information disclosed by your callers (medical conditions, legal matters, financial details, personal information).
Your data is accessible only to you, your authorized staff, and TotalClientAI operators for service delivery and support. We will not disclose your information to any other third parties without your consent.
We use industry-standard encryption and security measures to protect your data. However, you are responsible for ensuring compliance with applicable regulations (HIPAA, attorney-client privilege, etc.) for your specific industry.
Customer data is retained as long as your account is active unless you request deletion.